Refund policy

Order errors and or discrepancies must be notified to us in writing to wholesomegoodieses@gmail.com within 24hrs of the receipt of the order. If products are missing from your order then we require photos of the products received. Missing products will be refunded from your order and not replaced.

As the items that we sell are perishable we do not accept returns. 

If your order is delivered to you damaged, please contact us immediately in writing by emailing wholesomegoodieses@gmail.com along with photographic evidence of the damage with the shipping label clearly visible. We will review this evidence before taking further action; refund or replacement.

If your order arrives in a damaged or faulty condition, we will offer a refund for damaged items only if you have signed for the parcel as damaged. 

*PLEASE NOTE*

All Stock, via the SUPER SALE page, are items that are either damaged or due to expire, or have expired. However theses are fantastic deals so be quick!

We do not accept liability for damaged cereal boxes as long as the plastic bag containing the cereal is in tact. The purpose of the box is to protect the product inside from damage. If the box is damaged but the cereal inside is in good condition then we do not accept liability and are under no obligation to replace or refund for this. This is common practice of many companies.

 

*Please Note*

Any orders placed via our website, will be sent with full tracking, in the rare case your order is lost or stolen, you will be covered for the value of the items of the order (Excluding shipping costs).

Any order that gets returned in un damaged condition would receive a full refund (Excluding shipping costs).